1. Who we are
Crewz For Care is a technology jobs marketplace connecting facilities offering care-sector work with care professionals looking for jobs. This policy applies to our mobile apps, website and related services (the “Platform”). Questions and privacy requests can be sent to support@crewzforcare.com or raised through Report a Problem in the app.
2. Information we collect
- Account data: name, email, phone number, authentication identifier, role, city, date of birth where requested, and account status.
- Facility profiles: facility name and type, representative role, location, logo, description and authorised contact details.
- Care-professional profiles: photo, biography, skills, experience, qualifications, professional category, preferences and resume.
- Marketplace activity: jobs, applications, saved jobs, shortlists, connection requests, status changes, ratings and reviews.
- Communications: in-app messages, notifications, reports, complaints, support conversations and moderation records.
- Technical information: Firebase identifiers, device and platform information, app version, push-notification tokens, timestamps, diagnostics, security logs and local preferences.
- User-selected files: photos, camera captures and documents selected using device permission controls.
Do not upload Aadhaar, PAN, banking credentials, medical records or other information that is unnecessary for using the Platform. Crewz For Care does not currently require government identity documents or perform hiring KYC.
3. Information visible to other users
Relevant users may see profile photos, names, city, professional category, skills, experience, biography, facility information, ratings and other profile information designated as visible. Phone numbers, email addresses, resume-file access and chat are protected until the applicable application or connection request is accepted. A facility may see that a resume exists before acceptance but cannot open it through the Platform until acceptance.
4. How we use information
We use information to create and secure accounts; show role-appropriate profiles and jobs; enable discovery, applications and accepted connections; operate protected contact access, resumes, chat, notifications and reviews; provide support and deletion; prevent fraud and abuse; moderate content; diagnose and improve the Platform; and comply with law or handle legal claims.
5. Permissions and consent
Camera, photo-library, document and notification access is requested only when the corresponding feature needs it. Optional device permission can be changed in device settings. Where consent is required, it may be withdrawn, although the related optional feature may stop working. Withdrawal does not invalidate processing already completed lawfully.
6. Sharing and service providers
Information may be shared with relevant users when you use Platform features; with providers supporting authentication, hosting, storage, databases, push notifications, security and distribution; with professional advisers under appropriate duties; or where required for law, safety, fraud investigation, restructuring, or at your direction. Our infrastructure currently includes Google Firebase services. Providers may process information in India or other jurisdictions where they operate.
We do not sell or rent personal data for third-party advertising or recruitment-database resale.
7. Hiring checks
The hiring facility—not Crewz For Care—is responsible for lawful KYC, identity, licence, qualification, reference and background checks. A facility that independently collects such information is responsible for its own notice, consent, security, retention and deletion duties.
8. Security
We use reasonable administrative and technical safeguards, including authenticated access, role-based controls, secure transmission and Firebase access rules. No online system is completely secure. Report suspected account compromise immediately through Report a Problem or our support email.
9. Retention
Account and profile data is retained while the account is active and needed to provide the Platform. Jobs, applications and messages are retained while needed for marketplace operation, security, disputes and legal obligations. After a valid deletion request, associated data is targeted for deletion or irreversible anonymisation within 45 days. Limited records may be retained where required for law, fraud prevention, security, disputes or enforcement and are restricted to that purpose.
10. Your choices and rights
Subject to applicable law, you may request access information, correction, completion, updating, deletion, withdrawal of consent and grievance redressal. You can edit profile information, control device permissions, block users, report content and request account deletion. See the Account Deletion page for instructions.
11. Children
The Platform is for people aged 18 or older. We do not knowingly allow children to create accounts. If we learn that a child has provided personal data, we will restrict the account and take appropriate deletion steps.
12. Website storage and analytics
The public website may use storage strictly necessary for operation. The app may use local storage for preferences and read states. We will update this policy and provide required choices before introducing non-essential advertising identifiers or behavioural tracking.
13. Changes and complaints
We may update this policy as the Platform, processing or law changes. Material changes will be communicated where appropriate. Privacy, safety and grievance complaints can be submitted through Report a Problem or the contact below and will be handled within applicable legal timelines.